kite+key, Rutgers Tech Store - Sprint Services and Devices

Terms and Conditions


Effective 2/19/18

Thank you for choosing Sprint through kite+key, Rutgers Tech Store, (“kite+key”).
When you sign, email, e-sign, open the box, or tell us on the phone that you agree, you have agreed to a contract for services and potentially the purchase of a device. You must be of legal age to enter such a contract, which will need to be verified with proper identification. In addition, once your phone and service have been activated you have officially entered into a contract with kite+key, Rutgers Tech Store and Sprint. Please note, there is a one-time $25 fee, activation fee, upon enrollment.

You can reach kite+key by contacting either location, however, you may want to work with the location you enrolled with. We can communicate with you by any method you provided including phone, email, text and mailing address. The contact information for the different kite+key locations are as follows:


Piscataway: 848-445-1127 kiteandkey@rutgers.edu
Newark: 848-445-1201 kitekey@ipo.rutgers.edu

When do I have to pay an early termination fee? If you decide to leave prior to the end of your commitment, you will be charged a $350 early termination fee. If you have a device with us that is financed, payment of such device is due in full.

Can kite+key or Sprint suspend or terminate services? We reserve the right to suspend, cancel, or block service any time for any reason, including untimely payment of your monthly bill. Payment is due by the first of the month. Service will be shut off if not paid by the 5th, fifth, of the month. There will be a $20 fee to reactivate the service.
How can I use my device, number, and email address? Most problems with your device should be handled with the manufacturer (Apple, Samsung, etc.) or through any insurance you purchased. The specific device you have may impact your experience with the network. We don’t manufacture any device that you use with our services, including the devices we provide. That means we aren’t responsible for any defects, acts, omissions, or other problems with your device. Check with your manufacturer to determine whether there are any warranties on your devices. Device performance may vary based on device specifications (for example, a device’s software, memory, and storage), and device performance may impact access to our services. Your device is designed to be activated on our network and in other coverage areas that we may make available to you. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no—and cannot gain any (for example, through publication, use, etc.)—proprietary, ownership, or other rights to any phone number, identification number, email address, or other identifier that we assign to you, your device, or your account. We’ll notify you if we decide to change or reassign them. We do not guarantee that any port or transfer of your phone number will be successful. Your Sprint phone may have been programmed with restrictions that prevent another carrier's SIM card from being inserted into your phone’s SIM slot for use on a different network.

What about the apps I download? Third-party apps that you install on your device have their own terms and privacy policy and have no effect on your kite+key, Sprint service. When you download or use certain applications, programs, devices, and services, you may be required to accept terms specific to those items. Generally, the terms will come from the app developer, software licensor, etc., which may be Sprint or someone else. Any terms for third party apps are between you and the third party. Additional terms for bundled services may either modify or replace certain provisions in these Terms and Conditions, including terms relating to activation, invoicing, payment, and disputing charges. When you use these items, you are agreeing that they may access, collect, use, or disclose your personal information and that Sprint may disclose your information—including location information—to a third party.

Where and how will my device work? We are proud of our network and are constantly working to make it better. How it works for you is based on your location, your device, the weather, and many other factors. Our coverage maps are available at kite+key.rutgers.edu and on sprint.com/coverage. Your signal, and your specific network coverage will depend on the radio transmissions your device can pick up and services you’ve chosen. Our coverage maps show our coverage estimates using services outdoors under optimal conditions. Coverage isn’t available everywhere, is not guaranteed, and is subject to change without notice. Service speeds are not guaranteed, and depend on the service purchased as well as other factors, such as your device, your location, structures, buildings, weather, geography, topography, server speeds of the websites you access, network problems, network or internet congestion, software, signal strength, actions of third parties, etc. Services that rely on location information, such as E9-1-1 and GPS navigation, depend on your device’s ability to acquire satellite signals (typically not available indoors) and network coverage. While your device is receiving a software update, you may be unable to use your device in any manner, including to call 9-1-1, until the software update is complete.

What about roaming (Off-Network)? When we talk about “roaming,” we are talking about coverage on another carrier’s network. Your device generally lets you know when you’re roaming. Our right to provide coverage on another carrier’s network may change from time to time, and roaming coverage may change without notice and may not always be available. Whether your device can roam depends on your device, your services, and the availability of roaming coverage. Certain services may not be available or work the same when roaming (for example, data services, voicemail, call waiting, etc.). Separate charges or limits for voice or data services may apply while roaming.

What about using data services? You use third-party content at your own risk. Our data services and your device may allow you to access the internet, email, text, take pictures and video, download and play games, video, music, graphics, sound, applications and other materials (“content”) or send content elsewhere. We have no control over the content that you access on your device. Content may be: (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent, or objectionable. You’re solely responsible for evaluating the content accessed by you or anyone through your device or services. We strongly recommend that you monitor data usage by children/minors. Content from third parties may also harm your device or its software. We are not responsible for any content, any damage caused by any content that you access through your services, that you load on your device, or that you request that our representatives access or load on your device. For more information on content and restrictions on content, see your service plan details. If we provide you storage for content that you have purchased, then we may delete the content without notice or place restrictions/limits on the use of storage areas. Content stored on a device, transmitted over our networks, or stored by Sprint may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data services. Content provided by our vendors or third parties may be cancelled or terminated at any time without notice to you, and you may not receive a refund for any unused portion of the content.

What about our billing relationship? Now that you are a kite+key Sprint customer, we want you to understand how we do things, especially how we get your service set up and what your bill will include.

  • Will you do a credit check? No, your affiliation with Rutgers University is all we need. In the near future we may have the ability to attach payment to your payroll and/or student accounting account.
  • Are there other fees? There may be additional fees, but we will explain them if they apply.
  • Can I authorize other users? The only person we will be looking to for payment on your account is you, regardless of who actually uses your device or makes changes to your account or agreements.
  • What will my bill include? We will send you a bill every month. Your bill may contain third-party charges, as well as international calling, data and roaming, as well as notices. Your bill will include charges for your monthly recurring amount, usage, additional services, product and equipment charges, subscription charges, third party charges and fees associated with your services.
  • We try to make it simple with pricing inclusive of taxes and fees. There may be an occasion you call information or travel internationally. Those are examples that would lead to additional monthly charges. If you plan to travel internationally, please provide us at least two-weeks notice to prepare your device and advise of fees.

How do you calculate my charges? Your services include unlimited data, 10gb hot spot, calls, texts, and a free HULU account, if applicable. Taxes are included. What are the other fees?

  • Additional fees- Your bill may also contain fees for directory assistance, international calls, roaming, and any other third-party services that you have used.

What about paying my bill?

You must pay the full amount of your bill by the first of the month.

  • For now, you pay your bill in-person at either kite+key location. In the near future we will have on-line payment through our website.
  • If your bill is not paid in full by the 5th, fifth, of the month service will be disconnected.
  • There is a reconnect fee of $20 due once your bill is paid in full.

Who will contact me regarding billing and collections? We can contact you to talk about your bill, services, and for other purposes related to your account. You expressly authorize, and specifically consent to allowing, kite+key and/or Sprint to contact you in connection with any and all matters relating to unpaid past due charges. You agree that, for attempts to collect unpaid past due charges, we may contact you at any mailing address, telephone number, cellular phone number, email address, or any other electronic address that you have provided, or may provide in the future. You agree and acknowledge that any e-mail address or any other electronic address that you provide is your private address and is not accessible to unauthorized third parties. For attempts to collect unpaid charges, you agree that in addition to individual persons attempting to communicate directly with you, any type of contact described above may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system. We reserve the right to pursue collections to the fullest extent of the law in cases of outstanding and/or unpaid balances.

Do I have a software license for the software on my device? Sprint grants you a non-exclusive and non-transferable license or sublicense to use software, in accordance with the applicable software licensing terms. No rights are granted to source code. You cannot use any software on behalf of third parties or for time share or service bureau activities and cannot reverse engineer, decompile, modify, or enhance any software. Sprint may block or terminate your use of any software if you fail to comply with applicable licensing terms. Sprint may revoke this license at any time.

How do location-enabled services work? Sprints networks generally know the location of your device when it is outdoors and/or turned on. By using various technologies to locate your device, we can provide enhanced emergency 9-1-1 services and optional location-enabled services provided by us or a third party. Network coverage or environmental factors (such as structures, buildings, weather, geography, landscape, and topography) can significantly impact the ability to access your device’s location information and use of location-enabled services. You agree that any authorized user may access, use, or authorize Sprint or third-party location-enabled applications through the services. You understand that your use of any location-enabled applications is subject to the application’s terms and policies, including its privacy policy. If you activate location-enabled services for devices used by other authorized users, you agree to inform the authorized user(s) of the terms of use for location-enabled applications and that the device may be located.

Is calling 9-1-1 or other emergency numbers different on my device? Public safety officials advise that when making 9-1-1 or other emergency calls, you should always be prepared to provide your location information. Depending on a number of factors (for example, whether your device is GPS-enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 9-1-1 operators may not know your phone number, your location, or the location of your device. Sometimes, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Enhanced 91-1 service (“E9-1-1”)—where enabled by local emergency authorities—uses GPS technology to provide location information. Even when available, however, E9-1-1 does not always provide accurate location information. If your device is indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some devices have a safety feature that prevents use of the keypad after dialing 9-1-1—you should follow voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls.

What if my device is lost or stolen? Call us immediately if your device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. A lost or stolen device does not affect your Term Commitment, and you will still be responsible for an Early Termination Fee if you terminate services early. You will still be responsible for any lease or installment billing obligations, as well as any monthly recurring charges associated with the service on your device after you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.).

Is there a warranty on my services? UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE AND ANY SOFTWARE OR APPLICATIONS ON YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF. SPRINT PROVIDES ALL SOFTWARE AND APPLICATIONS ON AN “AS IS” BASIS WITH ALL FAULTS, ERRORS, AND DEFECTS. Most plans come with Safeware, an accidental warranty protection plan, that covers your phone for two years. See kite+key for restrictions and further details.

Is kite+key and/or Sprint responsible for certain problems? Sometimes things happen for which no one can prepare. In the law, emergencies, unforeseen acts, or “acts of God” are referred to as force majeure, and Sprint will not be liable for any of them. You agree that neither we nor any third party involved in providing services are responsible for any damages, delay, interruption or other failure to perform resulting from: (a) providing or failing to provide services, including, but not limited to, deficiencies or problems with a device or network coverage (for example, dropped, blocked, interrupted services, etc.); (b) traffic or other accidents, or any health-related claims relating to our services; (c) an interruption or failure in accessing or attempting to access emergency services from a device, including through 9-1-1, Enhanced 9-1-1 or otherwise; (d) interrupted, failed, or inaccurate location information services; (e) information or communication that is blocked by a spam filter; (f) damage to your device or any computer or equipment connected to your device, or damage to or loss of any information stored on your device, computer, equipment, or Sprint storage space from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video, or audio; or (g) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism, or government orders or acts.


What about kite+key and/or Sprint’s liability? We will not be liable for any damages exceeding the service charges you have paid us during the time at issue. We will not be liable for unforeseen damages, like lost profits. TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS THAT YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.