You can return or exchange unopened or defective items within 14 days for a full refund. Simply bring your item(s) to us with all contents and packaging, proof of purchase and ID, and we will process your exchange or return back to its original form of tender or a kite + key gift card. Defective merchandise returned within 30 days will be exchanged for same product or like product when not available. For defective merchandise after 30 days, please refer to manufacturer’s warranty.
Returns with Missing Packaging or Accessories
We cannot return items that are missing parts or components.
Custom and/or personalized orders are non-returnable. Custom Order items are items where a customer has requested specific attributes or where a manufacturer builds specific to you or has been engraved.
Returning Bundle, Promotional or Discount Items
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything – don’t worry. We will reimburse you for what is returned. Items will be exchanged for same product or like product when identical item is not available. For defective merchandise after 30 days, please refer to manufacturer’s warranty.
You will be reimbursed for the returned items in the same form of tender you made your purchase. If you paid more than $500 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10-14 business days. Any amounts deducted from a gift card will be credited to a gift card.